Man with Van Streatham Privacy Policy

This Privacy Policy explains how Man with Van Streatham collects, uses, stores and protects your personal data when you use our services. It applies to all Man with Van Streatham customers in the Streatham area and any individuals who contact us about our services, including house moves, office moves, and related transport or removal services.

Man with Van Streatham acts as the data controller for the personal data described in this Privacy Policy. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws.

Personal Data We Collect

We collect only the personal data that is necessary to provide our services, operate our business, and meet our legal obligations. The types of personal data we may collect include:

Identification and contact details such as your name, address, collection and delivery addresses, and general location information relevant to your booking.

Communication details such as your preferred method of contact and the content of messages or correspondence you send to us, including booking details, special instructions, and feedback.

Service information such as details of the services you request, the date and time of your booking, details of items to be moved, access information for the properties involved, and any additional services requested.

Payment and transaction details such as payment confirmations, records of invoices and receipts, and information about the services you have purchased. We do not store full payment card details, and where card payments are used, these are handled by secure payment processors.

Technical data where applicable such as basic technical information sent by your browser or device when you visit our website, including IP address, browser type, general location based on IP, and pages visited. Any use of cookies or similar technologies is limited to what is necessary for basic site functionality, security, or aggregated analytics.

How We Collect Your Data

We collect personal data directly from you when you contact us for a quote, make a booking, communicate with us by phone or online, or provide information in relation to a service we are performing for you.

We may also collect data from third parties where you have authorised another person to make a booking on your behalf, for example an agency, landlord, friend, or family member, or where a business customer provides your details in connection with a move or delivery.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis under the GDPR. Depending on the specific processing activity, the lawful basis may be:

Contract: We process your data where it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, carry out your move, manage payments, and communicate with you about our services.

Legal obligation: We process certain data to comply with legal and regulatory requirements, such as maintaining records for tax and accounting purposes, and for responding to lawful requests from authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling queries and complaints, preventing fraud or misuse of our services, and maintaining records of past services provided.

Consent: In limited situations, we may rely on your consent, for example for specific types of optional communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our services, including giving quotes, planning routes, confirming and performing bookings, coordinating collection and delivery, and handling changes or cancellations.

To manage our relationship with you, including sending service-related messages, handling queries or complaints, and requesting feedback about your experience.

To process payments and maintain accurate financial and accounting records.

To manage our business operations, including scheduling staff and vehicles, managing capacity, improving our services, and keeping internal records of completed work.

To ensure security and prevent misuse, including protecting our staff, customers, vehicles, and property, and detecting or preventing fraud or other unlawful activity.

To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims where necessary.

Data Sharing and Processors

We do not sell your personal data. We may share your data only with trusted third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection law.

We may use third party service providers acting as data processors to help us operate our business and provide our services. These can include:

IT and hosting providers who store or process data on our behalf, such as website hosting, email, and data backup services.

Payment processing providers who securely process payments for our services.

Professional advisers such as accountants and legal advisers where necessary for our legitimate interests and legal obligations.

Where we use processors, we ensure they are bound by appropriate contractual obligations to protect your data, process it only on our instructions, and implement suitable security measures.

We may also need to share your personal data with public authorities, regulators, or law enforcement agencies if required by law or in order to protect our rights or the rights of others.

International Transfers

Our primary operations are based in the Streatham area and within the United Kingdom. If any of our service providers or systems transfer personal data outside the United Kingdom or the European Economic Area, we will ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data in accordance with data protection law.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including to provide services, satisfy legal, accounting, or reporting requirements, and resolve disputes.

In general, we keep customer and booking records for a period that allows us to manage our relationship with you, handle any queries about completed moves, and comply with tax and accounting regulations. After the relevant retention period has expired, we will either delete your personal data or anonymise it so that it can no longer be linked to you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, encryption or pseudonymisation where appropriate, and regular review of our procedures. While no system can be completely secure, we work to ensure that your data is handled with care and in line with industry practices.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Streatham customers in the Streatham area, subject to certain limitations and exemptions. Your rights include:

Right of access: You can request confirmation of whether we process your personal data and ask for a copy of the information we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.

Right to object: You can object to processing that is based on our legitimate interests where you believe your rights and interests outweigh our own.

Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how your personal data is being handled. We encourage you to contact us first so we can address any concerns directly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect when the updated policy is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we protect your personal data.