These Terms and Conditions set out the basis on which Man With Van Streatham provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before arranging a move. They are intended to provide clarity on the service agreement, payment obligations, cancellation rules, liability limits, waste handling, and the legal framework that applies to the services we provide.

In these terms, references to “we”, “us”, or “our” mean the service provider operating as Man With Van Streatham. References to “you” or “your” mean the customer, client, or person booking the service. These terms apply to residential and commercial moves, single-item transport, furniture collection, courier-style deliveries, and any other van-assisted moving service we agree to supply. If any special arrangement is agreed in writing, that arrangement will apply only to the extent stated and only where it does not conflict with mandatory consumer law or relevant transport and waste regulations.

We reserve the right to amend these Terms and Conditions from time to time to reflect changes in law, operational requirements, or service improvements. The version in force at the time of booking will normally apply to your job unless a later written variation has been agreed. Any wording in a quotation, booking confirmation, or written addendum should be read together with these terms. If there is a conflict, the specific written agreement for that booking will usually take priority, provided it is lawful and clearly stated.

Booking process begins when you request a quote and provide accurate information about the move. You must tell us what is being moved, the pickup and delivery addresses, access conditions, floor levels, parking restrictions, timing requirements, and whether any items are unusually heavy, fragile, valuable, or difficult to handle. A quote is based on the information you give us. If the details change, we may revise the quote, adjust the schedule, or in some cases decline to proceed if the job becomes materially different from what was originally described.

Once a quote is accepted, the booking is only confirmed when we provide written confirmation or otherwise clearly accept the job. We may ask for a deposit or pre-authorisation at the time of booking, especially for larger moves, short-notice services, or jobs requiring special equipment. You are responsible for ensuring that the service date, time window, item list, and access arrangements are correct. If you make a booking on behalf of someone else, you confirm that you have authority to do so and that the person receiving the service agrees to these terms.

It is your responsibility to ensure that the property is ready for the move at the agreed time. This includes disassembling items where agreed, clearing access routes, reserving parking where possible, and making sure that all goods to be moved are available for loading. If we arrive and cannot complete the job because access is blocked, items are not ready, or instructions are unclear, waiting charges, abortive visit fees, or extra labour charges may apply. We will always aim to act reasonably, but delays caused by incomplete preparation are not our responsibility.

Payments must be made in full in accordance with the quote or invoice issued for the job. Unless otherwise agreed, payment is due on completion of the service on the same day. We may accept cash, bank transfer, card payment, or another method agreed in advance. Where payment is made by bank transfer, funds must clear before the goods are released or before the job is treated as fully settled, unless we have expressly agreed otherwise. Any fees charged by your bank or payment provider are your responsibility.

The quoted price may be based on hourly rates, fixed charges, mileage, van size, number of movers, waiting time, or a combination of these factors. Any additional services requested on the day, such as extra lifting, additional stops, stair carries, packing materials, storage handling, or extended waiting, may be charged separately. If the scope of work changes, we may issue a revised invoice. Prices are normally stated inclusive or exclusive of VAT depending on the business status of the service provider and the wording of the quote or invoice. Where VAT applies, it will be shown accordingly.

Late or failed payment may result in recovery action, suspension of future services, and the addition of lawful costs incurred in pursuing the debt. We may retain possession of goods, where lawful, until payment is received in full for the service provided. Any discount, promotional offer, or special rate is subject to the conditions stated at the time and may be withdrawn if the booking details are inaccurate or if the job materially changes. In cases involving commercially sensitive or high-value work, we may require advance payment or a deposit to secure the booking.

Cancellations and changes must be notified as soon as possible. If you cancel a booking more than 48 hours before the scheduled arrival time, any deposit may be refundable less reasonable administrative costs, unless your quotation states otherwise. If you cancel within 48 hours of the scheduled job, a cancellation fee may apply to cover reserved time, vehicle allocation, and lost business. The closer the cancellation is to the service date, the more likely it is that a substantial portion of the agreed fee will be payable.

If you request a change to the date, time, inventory, or service type, we will try to accommodate it where possible, but changes are subject to availability and may affect the price. We may treat a change as a cancellation followed by a new booking if the revised scope is significantly different. If we need to cancel or reschedule due to circumstances beyond our control, including severe weather, vehicle breakdown, accidents, staff illness, road closures, or legal restrictions, we will notify you promptly and offer an alternative date or a refund of any advance payment for the cancelled portion, subject to applicable law.

Where the booking involves storage, multiple days, or phased moves, cancellation charges may be calculated differently because resources may already have been committed. Man With Van Streatham aims to be fair and transparent, but repeated changes, refusal to provide access, or failure to cooperate may lead us to cancel the booking and charge for work already completed. If you are a consumer and your booking was made at a distance, statutory rights under UK consumer law may apply, but these rights may be limited once the service has begun with your consent.

Liability is limited to the extent permitted by law. We will take reasonable care of your goods while they are in our custody, but you are responsible for ensuring that items are properly packed, labelled, and declared as fragile where applicable. We are not responsible for loss or damage arising from inadequate packaging, pre-existing defects, normal wear and tear, hidden weakness, or items that were unstable before we handled them. Delicate objects, antiques, glass, electronics, and valuables should be protected by suitable packing unless we have agreed in writing to pack them ourselves.

Our liability does not extend to indirect or consequential losses, such as loss of earnings, missed appointments, business interruption, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If you believe damage has occurred, you must notify us within a reasonable time and provide evidence, including photographs and a description of the affected item, so that the matter can be investigated fairly.

Where our team disassembles or reassembles furniture, connects or disconnects appliances, or handles items requiring specialist knowledge, we will do so only where it is safe and lawful to do so. We are not responsible for faults caused by pre-existing installation issues, missing parts, incompatible fittings, or manufacturer defects. Man With Van Streatham may refuse to move goods that are unsafe, contaminated, prohibited, or likely to cause injury or damage. If we reasonably consider that an item presents a risk, we may stop work until the issue is resolved or decline to transport the item altogether.

Waste regulations are an important part of our service. Any removal, disposal, clearance, or transport of unwanted items must comply with UK waste law, including obligations relating to duty of care, lawful transfer, and environmental standards. If we are asked to remove waste, you must tell us exactly what material is being collected, whether it includes electrical items, mattresses, furniture, general rubbish, garden waste, or any hazardous substance. We may refuse waste that is dangerous, illegal to carry, or unsuitable for our vehicles and permits.

You are responsible for ensuring that items presented as waste are owned by you or that you have the authority to arrange their disposal. We may request information needed to complete a lawful waste transfer, including item descriptions and any necessary records. Where required, a waste transfer note or similar documentation may be provided or retained in accordance with legal obligations. We do not collect items that require specialist hazardous waste handling unless this has been specifically agreed and lawful arrangements have been made in advance.

Customers must not place prohibited materials into a general moving load without prior disclosure. This includes asbestos, chemicals, oils, pressurised containers, clinical waste, solvents, gas cylinders, paints, contaminated materials, and any other restricted items. If such items are discovered during loading, we may pause the job, refuse collection, or charge for any additional time incurred. You will be liable for losses or penalties arising from inaccurate descriptions or unlawful waste disposal instructions. We will always seek to act in accordance with the relevant environmental rules and transport requirements.

Customer responsibilities include providing truthful information, being available or represented at the collection and delivery points, and ensuring that access, parking, and loading conditions are suitable for the agreed service. You must also secure pets, children, and vulnerable occupants during the move. If the property is rented, lease-restricted, managed, or subject to building rules, you must check that our vehicle access, timing, and activity are permitted. Any permits, building notifications, or parking concessions needed for the service are your responsibility unless we have explicitly agreed to arrange them.

You must ensure that no goods are hidden, misdescribed, or unlawfully included in the load. It is your responsibility to keep copies of documents, keys, codes, and important data before the move. We are not responsible for the loss of digital data, passwords, or installed software unless the loss is directly caused by our negligence and is otherwise recoverable in law. If you ask us to leave items unattended at a delivery point, you do so at your own risk unless we have expressly agreed to secure storage or supervised handover.

We may suspend or terminate the service if your conduct, or the conduct of anyone acting on your behalf, makes it unsafe, abusive, unlawful, or impractical to continue. This includes threats, harassment, intoxication, obstruction, or failure to pay. In such cases, you may remain liable for the cost of work already undertaken and any reasonable expenses incurred. We will always prefer to resolve issues amicably, but safety, legality, and respect for property are essential conditions of service.

Force majeure means events outside our reasonable control, such as extreme weather, fire, flood, traffic disruption, industrial action, public emergencies, government restrictions, or widespread utility failures. If such an event prevents or delays performance of the service, we will not be liable for any resulting delay, failure, or loss, provided we have taken reasonable steps to mitigate the impact. We may reschedule the booking or suspend performance until the issue has passed. Any advance payment for undelivered work will be handled in accordance with the circumstances and applicable law.

These Terms and Conditions, together with the accepted quotation and any written amendments, form the entire agreement between the parties for the relevant booking. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. No failure or delay in enforcing a right shall be taken as a waiver of that right. Any headings are included for convenience only and do not affect interpretation. A reference to written communication includes email or another agreed digital format.

Governing law and jurisdiction: these terms, and any dispute or claim arising from them, are governed by the laws of England and Wales. If you are a consumer, you may benefit from mandatory consumer protections and, where relevant, statutory rights under UK law. Any dispute not resolved amicably shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms for your use of Man With Van Streatham services.